Cancellation & Refund Policy

You cannot cancel the order and demand refund once order is successfully placed and payment is processed by the payment gateway.

Refund requests will only be considered…

If the buyer does not get the delivery of the ordered products within 30 days from the order date.
If we fail to ship the ordered products.
If the shipping location is not serviced by our logistics partner(s).

No refund requests will be entertained for damaged products. However, damaged products will be exchanged as per our “Return & Exchange Policy”.

The refund process will start from 31st day of order and it will take a minimum of 30 days thereafter.

No Returns will be entertained if a customer wants to return the product because he / she doesn't like it after delivery of the product or feels the product doesn't match his expectations. No refunds will be given …

If the delivery address provided by the buyer is incorrect or outdated
If courier / logistics company finds “door-is-locked” for 3 times while delivery attempts.
Package refused by recipient.
All emails in this regard are to be sent to support@IndiaBasket.co.uk